Introduction
Responsible for supporting the IT infrastructure, this will include the entire desktop environment, software/applications and networks
Job Functions: Information Technology
Industries: Insurance
Specification
- Ensure that all the incidents / requests are responded to within required SLA
• Provide telephonic / remote support
• Ensure clients are kept up to date regarding their incidents and requests
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems
• Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed
• Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems
• Ensure connectivity of IT systems and the internet
• Support users remotely as well as onsite as directed
• Support users in the use of computer equipment by providing necessary training and advice
• Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem
• Pre-build and setup PCs/ notebooks and systems where required
Requirements
Qualifications
• Grade 12
• Minimum A+ N+ or similar preferable
• Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy with studies)
• ITIL (advantage)
Experience
• A minimum of 1-2 years’ experience as an IT Infrastructure support technician
Knowledge and Skills
• Strong interpersonal skills – comfortable interfacing with all levels of company
• Excellent communication in English, both verbal and written
• Well presented
• Passionate and Resourceful, going the extra mile
• Ability to prioritize and work under pressure
• Ability to work independently
• Positive attitude, portraying a professional image at all times
• Effective time management
• Ownership of tasks and using initiative
Other Special Requirements
• Drivers license and own reliable transport essential
Check out more at: https://www.assupol.co.za/index.php/careers/overview/
