Technical Support

Introduction

Responsible for supporting the IT infrastructure, this will include the entire desktop environment, software/applications and networks

Job Functions: Information Technology

Industries: Insurance

Specification

  • Ensure that all the incidents / requests are responded to within required SLA
    • Provide telephonic / remote support
    • Ensure clients are kept up to date regarding their incidents and requests
    • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems
    • Maintain a high degree of first time resolution for all support queries and adhere to all service management principles as directed
    • Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems
    • Ensure connectivity of IT systems and the internet
    • Support users remotely as well as onsite as directed
    • Support users in the use of computer equipment by providing necessary training and advice
    • Escalate more complex calls according to the escalation procedure keeping ownership for the duration of the problem
    • Pre-build and setup PCs/ notebooks and systems where required

Requirements

Qualifications
• Grade 12
• Minimum A+ N+ or similar preferable
• Microsoft Certified Solutions Associate (MCSA) an advantage (even if currently busy with studies)
• ITIL (advantage)

Experience
• A minimum of 1-2 years’ experience as an IT Infrastructure support technician

Knowledge and Skills
• Strong interpersonal skills – comfortable interfacing with all levels of company
• Excellent communication in English, both verbal and written
• Well presented
• Passionate and Resourceful, going the extra mile
• Ability to prioritize and work under pressure
• Ability to work independently
• Positive attitude, portraying a professional image at all times
• Effective time management
• Ownership of tasks and using initiative

Other Special Requirements
• Drivers license and own reliable transport essential

Check out more at: https://www.assupol.co.za/index.php/careers/overview/

 

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