Senior IT Support Technician

Our company is currently looking for an IT Support Technician who truly wants to make an impact in our company. You will be responsible for providing first / second line IT support and IT Administration within a busy call centre environment.

We are based in Florida North, Johannesburg .


  • At least 5 years IT support experience.
  • Working within a busy IT service desk environment

General Responsibilities:

  • Provide level two technical support
  • Act as a backup to the Help Desk and provide 1st level support as needed
  • Perform and troubleshoot installation of the Windows operating systems and business applications
  • Resolve issues related to application usability and connectivity
  • Configure and troubleshoot application security and problems related to security permissions.
  • Participate in IT projects including testing phases of changing hardware and software standards
  • Monitor all software installed computers to assure compliance with company software policies
  • Evaluate and implement new technologies
  • Prepare and/or update system and help documentation

Skill Requirements :

  • Configure and troubleshoot PC problems
  • Maintain current knowledge in new and existing systems hardware and software applications to ensure productivity
  • In-depth technical knowledge of Microsoft operating systems and applications
  • Ensure that new users / equipment is configured and installed correctly.

Experience Requirements:

  • Grade 12
  • Tertiary computer qualification
  • MCSE Certified
  • At least 5 years of experience supporting PCs, WAN, LAN and Windows environments
  • At least 5 years of experience in troubleshooting software & hardware problems
  • Experience with Windows 7 image building and user migration
  • CompTIA A+, Network+, or Microsoft certifications

Non-Technical Requirements:

  • Exceptional customer service skills
  • Effective communication; both verbally and in written form suitable for all levels
  • Capability to frequently travel to other offices or sites to provide onsite support and/or participate in project work when required
  • Ability to work collectively with team supervisors and peers
  • Ability to work independently and manage multiple complex tasks simultaneously
  • Strong understanding of business drivers evidenced by ability to quickly set and adjust priorities
  • Dedication to maintain an organized and efficient work area, including maintenance of supplies and equipment
  • Ability to work in an effective and consistent manner while maintaining high quality
  • Maintain a professional manner and appearance in the workplace
  • Maintain confidentiality and security information
  • Ability to accommodate flexible hours, including OT and weekends when necessary

Job Location:

  • Johannesburg, Gauteng

Required education:

  • Diploma/Certificate

Required experience:

  • IT Technician: 5 years

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