Senior IT Support Technician

Our company is currently looking for an IT Support Technician who truly wants to make an impact in our company. You will be responsible for providing first / second line IT support and IT Administration within a busy call centre environment.

We are based in Florida North, Johannesburg .

**EXPERIENCE REQUIRED**

At least 5 years IT support experience.
Working within a busy IT service desk environment

General Responsibilities:

Provide level two technical support
Act as a backup to the Help Desk and provide 1st level support as needed
Perform and troubleshoot installation of the Windows operating systems and business applications
Resolve issues related to application usability and connectivity
Configure and troubleshoot application security and problems related to security permissions.
Participate in IT projects including testing phases of changing hardware and software standards
Monitor all software installed computers to assure compliance with company software policies
Evaluate and implement new technologies
Prepare and/or update system and help documentation

Skill Requirements :

Configure and troubleshoot PC problems
Maintain current knowledge in new and existing systems hardware and software applications to ensure productivity
In-depth technical knowledge of Microsoft operating systems and applications
Ensure that new users / equipment is configured and installed correctly.

Experience Requirements:

Grade 12
Tertiary computer qualification
MCSE Certified
At least 5 years of experience supporting PCs, WAN, LAN and Windows environments
At least 5 years of experience in troubleshooting software & hardware problems
Experience with Windows 7 image building and user migration
CompTIA A+, Network+, or Microsoft certifications

Non-Technical Requirements:

Exceptional customer service skills
Effective communication; both verbally and in written form suitable for all levels
Capability to frequently travel to other offices or sites to provide onsite support and/or participate in project work when required
Ability to work collectively with team supervisors and peers
Ability to work independently and manage multiple complex tasks simultaneously
Strong understanding of business drivers evidenced by ability to quickly set and adjust priorities
Dedication to maintain an organized and efficient work area, including maintenance of supplies and equipment
Ability to work in an effective and consistent manner while maintaining high quality
Maintain a professional manner and appearance in the workplace
Maintain confidentiality and security information
Ability to accommodate flexible hours, including OT and weekends when necessary